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Jason A. Wolf, Ph.D., is president of The Beryl Institute, where he specializes in organizational effectiveness, service excellence, and high performance in healthcare, working to improve the patient experience. You can follow him @jasonawolf and The Beryl Institute @BerylInstitute on Twitter. His posts appear on FierceMarkets’ Hospital Impact blog, which is a blog written by and for hospital executives, physicians and other healthcare thought leaders.

‘How’ Trumps ‘What’ in Patient Experience Success

Jason Wolf | June 4, 2013
Since my last blog post where I stressed the need for our continued commitment to push the patient experience movement forward I have had a positive, life-changing experience. Early on Friday, April 19, as we were wrapping up Patient Experience Conference 2013, my wife called to let me know she was having contractions. "Nothing imminent," she calmly told me.