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Seven Things You Can Do to Help Reduce Prescription Errors


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I just got off the phone with a very upset patient who discovered that her pharmacy has been giving her the wrong medication for the past five months, substituting a similarly spelled antibiotic for her rheumatoid arthritis med. She was tipped off when she realized how bad she had been feeling of late and decided to check the expiration date of her med, only to find it was the wrong drug. I won't get into the unethical behavior of the pharmacist when she pointed out the error, something I'll be reporting on her behalf to both the head of the pharmacy chain and the state pharmacy board.

But that's not the point of this post. The point is that, despite all our fancy technology and advances in health care, medication errors can and will occur.

So what can you do, as a patient, to be sure that your prescriptions are correct?

1. Keep a list of your current meds with you at all times. Include brand or generic name, dose and frequency. Paper, online or on your phone – wherever it's easiest and most accessible. But a paper list in your wallet will cover you in emergencies, so consider that even if you use your phone routinely.

2. Cross-check and update your med list with your provider at every visit. In quality parlance we call it "medication reconciliation," and it's one of the most important things we docs do at a patient visit. You'd be shocked how many patients come to a visit without knowing the names of the drugs they are taking. Now, if I go to prescribe a new medication, how can I be sure it doesn't interact badly with something you are already taking? Or even if you may already be taking the very med I am prescribing? If I'm lucky, your pharmacist will pick it up, but only if you've filled a prescription in his system before. Don't leave it to chance. Take charge.

3. Ask for an updated list of your medications and prescriptions before leaving your doctor's office. Most electronic medical records (EMRs) can create a current med list, so ask your doc or his/her staff for a copy. If you use it as your med list to carry with you, we'll all be on the same page. Alternatively, if your practice gives out an AVS (after visit summary) at checkout, that usually will have your med list on it.

4. If you're tech savvy, use the practice portal. Your provider's practice portal has a med list. Take it upon yourself to check the portal between visits to be sure your med list is up to date and correct. You can usually print your med list yourself from the patient portal.

5. Cross-check every med after you pick it up against the prescription your provider wrote. This includes refills. Use your printed med list, the portal or your AVS to check what your provider wants you to be taking. If you don't have that, you can ask the pharmacist for a copy of your prescription. Don't wait till side effects occur, as my patient did, to double-check. Your health is too important for that.

6. Don't hesitate to speak up if you think a prescription is wrong. You take it once a week, and now it says twice a week? Say something. And it's not just the pharmacist who can make a mistake. Your doc isn't perfect either. In fact, we're less perfect in some ways since we started using the EMR to write prescriptions. More than once, I've caught myself typing in a prescription in the wrong patient's chart – with up to 4 charts open on the computer screen at a time, it happens, trust me. Recently, my EMR made every part of a prescription a discrete field or check-off box from a drop-down, so that writing a single prescription is more like completing an online tax return than ordering a med. I hate it. It used to be so much faster (and safer) for me to just write or type out the frequency and dose. So please, stop me if you think I got it wrong.

7. Finally, don't forget that so called "natural" supplements are meds too. Don't get me started on the overuse of these unregulated products. (And yes, overuse of prescription drugs as well, but at least we know who's making them and what's in them.) But do know that many, many interactions can occur between so called "natural" products and prescription meds. So if you're taking any kind of supplement, vitamin, herb or natural product, be sure to add it to your med list.

This post originally appeared on Margaret's site, The Blog That Ate Manhattan, on June 9, 2014.

More Blog Posts by Margaret Polaneczky

author bio

Margaret Polaneczky is a board certified obstetrician-gynecologist and Associate Professor of Clinical Obstetrics and Gynecology at Weill Medical College of Cornell University in New York City. Her writing offers an unbiased, non-commercial source to help women make sense of the conflicting, confusing and voluminous health information available in the current digital era. She blogs at The Blog That Ate Manhattan and you can follow her on Twitter @tbtam.

Tags for this article:
Prescription Drugs   Medical/Hospital Practice   Patient Engagement   Health Information Technology   Communicate with your Doctors   Organize your Health Care   Participate in your Treatment   Health Care Quality   Lifestyle and Prevention   Inside Healthcare  

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