Patients and experts explore what it takes to find good health care and make the most of it.

Michael L. Millenson, president of Health Quality Advisors LLC, is a nationally recognized expert on improving the quality of the American health care. He is the author of the book “Demanding Medical Excellence: Doctors and Accountability in the Information Age,” and he holds an adjunct appointment as the Mervin Shalowitz, M.D. Visiting Scholar at Northwestern University’s Kellogg School of Management. You can follow him on Twitter @mlmillenson.

Still Demanding Medical Excellence

Michael Millenson | October 15, 2013
Digging through hundreds of studies, articles and other firsthand sources stretching back for decades, I was stunned to discover that repeated evidence of unsafe, ineffective, wasteful and downright random care had had no effect whatsoever on how doctors treated patients.

New Thinking and New Rules for Patient-Centeredness

Michael Millenson | August 21, 2012
Fundamentally rethinking and refocusing on patient-centeredness is central to building a health care system that improves quality and controls cost. But patient-centeredness must permeate an organization from the 'exam room to the board room'.

Guest Blog: Super Bowl Sanitation: "Washed Up" Giants Outpoint Docs

Michael Millenson | January 31, 2012
Is the New York Giants bathroom more sanitary than your hospital room? Could be. And that player cleanliness may even have helped send the team to the Super Bowl.

Guest Blog: 10 Sex Tips for Better Looking Health Insurance

Michael Millenson | January 23, 2012
It's always interesting to watch health reform concepts move from policy shops and peer-reviewed papers into the mainstream. Provider report cards have surfaced in venues as diverse as Martha Stewart Living and The Examiner, a supermarket tabloid that promised to reveal 'America's 50 Best Hospitals.'

Doing Things Right: Why Three Hospitals Didn't Harm My Wife

Michael Millenson | December 6, 2011
My wife was lying in the back of an ambulance, dazed and bloody, while I sat in the front, distraught and distracted. We had been bicycling in a quiet neighborhood in southern Maine when she hit the handbrakes too hard and catapulted over the handlebars, turning our first day of vacation into a race to the nearest hospital.

Why We Still Kill Patients: Invisibility, Inertia, And Income

Michael Millenson | December 7, 2010
A recent front-page article in the New York Times conveyed grim news about patient safety. The first large-scale study of hospital safety in a decade concluded that care has not gotten significantly safer since the Institute of Medicine's 1999 estimate of up to 98,000 preventable deaths and 1 million preventable injuries annually.